Philosophy – 104
Amended & Approved by the Board of Trustees 1/23/2025
St. Joseph Public Library
Customer Service Standard
St. Joseph Public Library staff members are expected to adhere to these standards:
- Be patron ready and welcoming when the library doors open. Wear your nametag.
- Greet every patron upon entering the library. Patrons appreciate your using their name.
- Always acknowledge patrons. If you can’t assist them immediately, let them know you will be with them as soon as possible. Do not hesitate to call for back-up.
- Maintain professional composure in public areas.
- While on desk, do not access the internet for personal use.
- Be aware of the visual impact your service area presents. Keep your drinks under the desk and leave food in staff areas.
- Walk patrons to the shelves or to the proper desk as you assist them.
- Know the library’s policies and guidelines.
- Stay informed of ongoing and new programs and upcoming events
- Approach patrons and your coworkers with kindness.
People don’t remember what you said or what you did. They just remember how you made them feel. ~Maya Angelou