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FAQs

How do I get a library card?
Library cards are free and can be obtained at any branch of the St. Joseph Public Library:  Carnegie, Downtown, East Hills, or Washington Park.  Identification is requested at the time of registration, for example a driver’s license, school ID, utility bill, rent receipt, etc.

Where can I use my card?
The card can be used to borrow materials from any St. Joseph Public Library branch and to access online computer databases, including the library’s catalog, at home or the library.  Your library card is your account number and ask a librarian what your PIN is.

How do I log into the library’s online catalog?
Click on the link “Books & Materials.”  You can begin searching immediately.  To log into your own account, use your library card number as the “User ID” and enter your PIN.   Ask a librarian what your PIN is.  Once you are logged in you can view what is checked out on your account, renew library materials, or place reserves on materials.

Can I access the catalog from places other than the library?
The library’s online catalog can be accessed anywhere there is an internet connection by going to the library’s website at http://sjpl.lib.mo.us and clicking on Books & Materials

What is a PIN and how do I get one?
A PIN (Personal Identification Number) is a number that allows you to log into the library’s online catalog, along with your library card number.   Ask for you PIN in person, by telephone, or via email at mrevels@sjpl.lib.mo.us

How long can I keep library materials?
You may borrow most material for three weeks (21 days).  All items may be renewed twice as long as no one else has requested them.  You may renew borrowed material at any branch of the library, in person, by telephone, or online at the library’s online catalog.

How do I reserve a book?
If the material you want has been checked out ask a librarian to place a hold or reserve for the material.  As soon as the material is available, you will be notified by mail or email so you can pick it up at the branch you choose.  This service is also available through the library’s online catalog.  If the material you want is not owned by the St. Joseph Public Library, ask a librarian to request it from another library outside our system through a service called interlibrary loan.

What if my library branch doesn’t have the book I want?
Any book or other material that is located within the St. Joseph Public Library system can be sent to the library branch of your choice.  If the material you want is not owned by the library, ask a librarian to request it from another library outside our system through a service called interlibrary loan.

Where do I return library materials?
You may return material to any St. Joseph Public Library location inside the libraries or in the bookdrops available outside the buildings.  Please return CDs, videos, DVDs, and other fragile items inside the library.

What if I lose or damage library materials?
Charges for the replacement cost of lost or damaged library materials will be determined by the list price of the item as indicated in the item record, plus a processing fee of $3.00 per item. Charges for lost or damaged materials borrowed through interlibrary loan will be determined by the library that lent the item.

Does the library offer computer and Internet access?
Each library branch offers free Internet access, word processing, other software application programs, and access to the library’s online databases.  All libraries offer wireless Internet access.  Children and teens under the age of 17 may use the Internet if a completed “Parental Release Form” is on file at the library.

What is library-by-mail?
The library-by-mail service is available for individuals who have difficulty visiting the St. Joseph Public Library.  Materials are sent by mail, free of postal charges.  Sign up by calling 236-2107.

What is the V.I.P. Club?
The V.I.P. Club is an automatic “hold”, or reserve service for patrons who like to read popular fiction books.  You may sign up to be notified automatically when a new book, written by any author you choose from a list of popular and bestselling fiction authors, is available for you to check out.  Ask a librarian at any branch for the list of authors or view and print the list from the library’s website.  Sign up at the library to begin this service.

How do I find out about events at the library?
A variety of programs and events are planned for children, young adults, and adults.  Find out about upcoming events by clicking on the calendar link on the internet site or visiting any library branch.  Information about upcoming events is also made available to media outlets throughout the area including The St. Joseph News-Press, The Telegraph, KQTV, and Eagle Radio.

Do you offer meeting rooms for public use?
The East Hills and Washington Park libraries both have meeting rooms available for use by non-profit groups.  There is also limited space available at both the Carnegie and Downtown libraries for public use.  For details on how to reserve meeting space, please see the “Meeting Room Policy” in the Library Policies & Guidelines link on the website.

How can I support the library?
There are a number of ways you can support the St. Joseph Public Library.  You can volunteer your time by helping us prepare new books for checkout, upkeep the library parks, aid in the Summer Reading Program, help with special projects and more!

You can join the Friends of the St. Joseph Public Library.  Yearly memberships are as low as $5.00.  The Friends underwrite the Summer Reading Program; purchase BookPage, a monthly book review magazine that is free for pick-up at any branch; sponsor book clubs and special events at the libraries, and sort and box books for the book sales.  Call 236-2107 to join.

You can donate money to the library to be used to purchase books or other materials.  A sticker will be placed in the book indicating who donated it and who the book is in memory of, or honoring.

You can simply donate money to the library!

You can donate books or other materials to the library.  The materials will be reviewed by library staff to determine if it will be added to the library collection or sent to the Friend’s book sale.

How do I contact the Reference Department?
The Reference Department is located in the Downtown Library, at 927 Felix Street.
They can be contacted in person, by phone: 816-232-8151, or by email: mrevels@sjpl.lib.mo.us.
Click on the “Reference ” link on the menu above to learn more about the department.

How do I contact the library?
Click on “Library Locations and Hours” from the side menu.
Library Addresses, Phone Numbers and Hours are provided for you there.